Frequently asked questions

Please see the answers to our most common questions below!


What size should i order?

It depends! The size charts on each product page are the best reference for sizing. If you want more reassurance you are ordering the right size, you can contact us here or use our FREE sizing help form! We are here to help you feel confident in your purchase and make sure you receive skates that fits!

can i return skates that don't fit?

Yes! We accept returns on any skates that do not fit. See our full return policy here.

Are all skates made in US men's sizes?

No. While a lot of roller skate brands do size their skates in US men's sizes, it's not safe to assume this across the board. We carry many brands that are sized in women's EU sizes, US women's sizes, and some that size various skates in different ways. We always recommend checking the size chart before purchasing your skates!

Shipping & Returns

i want to return my order, what do i do?

We do accept returns within 30 days of purchase for products that are in brand-new condition and can be resold as such. To start a return either email us your order # or use our contact us form to let us know you are returning your items: You are welcome to ship the product(s) back to us with your choice of shipping carrier. We do not cover the costs of returns unless we are at fault and are the cause for the product being returned. Please see our full return policy here.

Ship returns to:

52 W Burlington Ave., Fairfield, IA 52556

do you ship internationally?

Yes! We do ship internationally to most countries. International orders are exempt from any FREE shipping promotions. Shipping estimates are calculated during the checkout process prior to purchasing.

How Can I Cancel Or Change My Order?

To cancel an order or request an exchange, visit our returns center and follow the prompts provided.

can i receive help or advice before i purchase?

We are more than happy to assist customers with questions that might come up as they shop. Please reach out to us via email or use our FREE size recommendation form if you'd like help determining the best size or style of skate.


How long does it take to get a refund?

Refunds are processed within 24 hours of your order being received by our warehouse. Once our shipping personnel have determined the condition of the product to be unworn and undamaged, your refund will be initiated. It takes between 2-5 business days for returns to appear back on your original form of payment.

Do you offer financing options like afterpay?

Yes! We have a number of interest-free financing options available at checkout. We accept Afterpay, Shop Pay, and Klarna.


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